Hotmail feedback loop

Hotmail are horrifically and insultingly poor with their feedback loop system and process.

we have applied nearly 10 times for Pure and the Unlimited customers but we have only had one reply and that was broken.

We have recently got a Pure one and a Clubzoom one which may work???
we don;t know - Even the Hla was invonvenienced by the ambiguity of it all!!!